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*Please allow 1 business day turnaround time.

Support line: 561.237.0811 or toll free 1.866.519.7332

Commonly Asked Questions

How do I change my forwarding numbers?

Please refer to the attached ‘WelcomePack’ document you received with the ‘Welcome to Opus Virtual Offices’ e-mail on page 2 under ‘PHONE SYSTEM FEATURES’

Are my calls being forwarded after hours?

If you have not requested it, by default your calls are being transferred to your company voice mail greeting after hours. You may change this yourself at any time, here’s how:

Please refer to the attached ‘WelcomePack’ document you received with the ‘Welcome to Opus Virtual Offices’ e-mail on page 2 under ‘PHONE SYSTEM FEATURES’

If you would like us to change it please open a ticket by filling out the form on top or by sending us an e-mail to support@opusvo.com, including the phone number calls should be forwarded to and the change will take effect by the next business day.

How do I change my e-mail address for voice mails and faxes?

Please open a ticket by filling out the form on top or by sending us an e-mail to support@opusvo.com and the change will take effect by the next business day

Where can I find my full mailing address, including my mailbox number?

Please refer to the attached ‘WelcomePack’ document you received with the ‘Welcome to Opus Virtual Offices’ e-mail on page 1 under ‘COMPANY MAILING ADDRESS’

How do I add my company name & number to the telephone directory listing?

Please fill out the attached ‘Opus Add to 411 Directory’ document you received with the ‘Welcome to Opus Virtual Offices’ e-mail. You may fax it back to us at 561.482.9403 or e-mail it to support@opusvo.com . Once we receive that document back from you we will add your information to the telephone directory listing. Please allow 2 weeks for your listing to go live.

How will the receptionist answer my incoming calls?

Unless otherwise specified by you the receptionist will answer all your incoming calls in the following fashion:

‘Good Morning, thank you for calling ‘Your Company Name’, this is Lisa, how may I direct your call? I will transfer you now, have a great day’

If you would like us to customize this greeting please open a ticket by filling out the form on top or by sending us an e-mail to support@opusvo.com including a new script and the change will take effect by the next business day

How is my voice mail greeting being recorded?

When your account has been activated, our team will have recorded your personal greeting and your company after hours greeting professionally. These are the greetings we have recorded for you:

Personal – this is the greeting that callers will hear after our live receptionists have transferred a call to you but there was no answer:

Hi, you have reached ‘Your Full Name’. Mr. ‘Your Last Name’ is unavailable at this time, however your call is important. Please leave your name, telephone number and a brief message and he/she will return your call. Thank you for calling

Company– this is the greeting that callers will hear after hours or during holidays and week-ends:

Thank you for calling ‘Your Company Name’. No one is available to take your call at this time, however your call is important. Please leave your name, telephone number and a brief message and someone will return your call. Thank you for calling.

If you would like us to customize these greetings please open a ticket by filling out the form on top or by sending us an e-mail to support@opusvo.com including a new script and the change will take effect by the next business day.

You may also re-record the greetings yourself, here’s how:

Please refer to the attached ‘WelcomePack’ document you received with the ‘Welcome to Opus Virtual Offices’ e-mail on page 2 under ‘PHONE SYSTEM FEATURES’

Is the live receptionist able to announce the caller before transferring (supervised call transferring)?

We currently do not offer this feature but we are working on it. It will be available soon at an additional monthly charge. If you are interested in this feature please open a ticket by filling out the form on top or by sending us an e-mail to support@opusvo.com and we will keep you posted as soon as the feature is available.